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1. I’ve ordered my Annual Pass online, where do I go for collection?

Your Annual Pass E-Ticket(s) and Order Confirmation will be emailed to the email address of the person who made the online purchase. To obtain your Annual Pass, please proceed as follow:

Bollywood Park and motiongate Park

Both parks have dedicated Annual Pass Lobbies located within the Main Gate areas of each park. Please use your E-Ticket to enter the park and then proceed to the Annual Pass Lobby to collect your Annual Pass.

LEGOLAND® Dubai & LEGOLAND® Water Park

LEGOLAND® Dubai & LEGOLAND® Water Park have Annual Pass processing clearly signposted at ticket sales. Please proceed to one of the Annual Pass windows where a member of the LEGOLAND Dubai team will be happy to assist you.

At all parks, Annual Pass processing is available during park opening times.

Annual Pass print at home E-Tickets(s) are valid for redemption until 30st April 2017. Only on first use of your E-Ticket will your Annual Pass validity period be activated (365 days from first use).

2. What do I need to take with me when my Annual Pass is issued?

Just the E-Ticket issued when you made your online purchase. If we need any additional information, we will collect this at the time of registration processing, including taking your photo.

3. I haven’t received my email confirmation or E-Ticket(s), what do I do?

Occasionally your email client may forward certain types of emails to a ‘junk’ or ‘spam’ folder within your email browser. If this isn’t the case, please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call "Within UAE" 800 AMAZING (2629464) - International +971 4 820 0000. It would be helpful to have ready as much information about the order as possible including order confirmation / reference number, contact details, order date and time and types of Annual Passes purchased. Please also check your credit/debit card statement to ensure payment has been taken.

4. My online booking failed during the order process and it looks like I’ve been charged. What should I do?

Please check your email for a confirmation of your order and E-Ticket(s). If you do not receive these within 24 hours, please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com . It would be helpful to include as much information about the order as possible, including the order confirmation / reference number, date and time you placed the order.

5. I’ve mistakenly ordered tickets multiple times, what should I do?

If you would like to discuss your order, Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call "Within UAE" 800 AMAZING (2629464) - International +971 4 820 0000. Please provide as much detail as possible to enable us to assist you quickly.

6. Do I have to print my Ticket(s) at home or can I bring them on my phone?

As long as your mobile device can display the barcode clearly and we can scan this at the main gate, you can go straight to the turnstiles for admission. At some point during your visit, please be sure to stop by the Annual Pass Lobby/Windows to collect your Annual Pass and complete the registration process. If your Annual Pass is for LEGOLAND Dubai, please visit any one of the ticket windows marked ‘Annual Passes’ prior to entering the park.

7. I’ve not been able to print my Ticket(s), what should I do?

If you can open your Ticket(s) on your mobile or tablet device, we can scan these directly at the main gate. Alternatively, please visit our Guest Services Windows where our team will be happy to assist you.

8. When can I first use my Annual Pass?

LEGOLAND DUBAI and Riverland will launch on October 31, 2016 while Bollywood Parks, LEGOLAND Waterpark and the Lapita Hotel will 'follow closely after' on November 15 followed by MOTIONGATE Dubai on December 16.

9. When does my Annual Pass expire?

Annual Passes expire 365 days AFTER the first use. For example, you first use your Annual Pass on 1st January 2016. Your pass will expire on the evening of the 31st December 2016, 365 consecutive days after first use. During the validity period you can visit the park(s) as often as you like, subject to normal opening times of course.

Annual Pass print at home E-Ticket(s) are valid for redemption up to and including 30th April 2017. Only when you have used your Ticket for the first time will your Annual Pass expiry period be activated (365 days from first use).

10. Can I have multiple active Annual Pass cards or wristbands?

Yes, although each Annual Pass is assigned to an individual user and only that user can enjoy the admission and discount privileges associated with their Annual Pass.

11. Do Annual Pass holders receive any special discounts?

Yes, there will be regular and seasonal discounts available to the Pass holder, details of which will be available prior to the launch of the parks in 2016.

12. Can somebody else use my Annual Pass?

Annual Passes can only be used by the registered Pass holder. Pass sharing is not permitted and any attempt to share Passes may result in the Annual Pass being suspended or terminated. If arriving with friends and family, all members of your group that wish to enter the theme park(s) will have to have a valid Annual Pass or park entry ticket, both of which can be purchased online or at the main gate.

13. Why do you need to capture a ‘scan’ of my fingerprint?

Like many theme parks in Europe and North America, we use a biometric scan of your finger/thumb to associate you with your Annual Pass. This information is a unique numerical code (NOT a copy of your finger print detail) and is collected on first use. Subsequently, each time you visit the Park(s) your Annual Pass is validated by scanning the same finger/thumb used to register your Pass. Our team will take you through this process when you register your Annual Pass and each time you enter the Park(s).

14. My wife wears a hijab (full face covering), is she required to have her photograph taken?

Photographs are used to personalize Annual Passes and offer our team a visual reference of the Annual Pass holder. We use biometric technology to ensure only the designated Pass holder can enjoy his/her admission and Annual Pass benefits, so photographic identification isn’t an essential requirement of being an Annual Pass holder and guests can opt out if they require.

15. I purchased my Annual Pass prior to the park(s) grand opening and later decide I don’t want to/won’t be able to use it, can I get a refund?

All tickets and Annual Passes are not transferable, refundable or exchangeable.

If you would like to discuss your order, Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call "Within UAE" 800 AMAZING (2629464) - International +971 4 820 0000

16. I purchased my Annual Pass tickets online and I have lost my print at home E-Ticket(s). What should I do?

Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call "Within UAE" 800 AMAZING (2629464) - International +971 4 820 0000

17. Do Annual Pass holders receive discounts on theme park or water park tickets for other guests?

We are very proud of the parks and attractions being created here at Dubai Parks and Resorts and would like as many people as possible to Experience Amazing! With this in mind, there will occasionally be discounts and benefits available to pass holders, details of which will be revealed near to the launch of the parks in late 2016.

18. I have purchased an Annual Pass for motiongate park. Can I use it at any of the other parks on the Resort?

Individual one-park Annual Passes are only valid for the designated park and not transferable between Annual Pass holders or Dubai Parks and Resorts theme parks. If you would like to enjoy the flexibility of unlimited admissions to all the theme parks (motiongate park, Bollywood Park, LEGOLAND Dubai and LEGOLAND Water Park) then consider purchasing or upgrading to the Dubai Parks & Resorts VIP Annual Pass. You’ll get the same great benefits as the park passes, but with the privilege of unlimited access to ALL the Dubai Parks & Resorts theme parks!

19. How do I access Q Fast using my Annual Pass?

Q Fast is an optional add-on to allow you to skip the regular wait for selected attractions. Details and pricing will be available shortly before the parks launch in 2016.

If you have purchased the VIP Annual Pass, then Q Fast is one of the many benefits included at no additional charge!

20. Is car parking included with the Annual Pass

For standard Annual Pass holders, car parking is an additional charge payable on entry to the Resort.

VIP Annual Pass holders enjoy FREE valet parking, subject to availability, each time they visit the Resort – all the more reason to go VIP!

21. Have a question that isn’t listed here, how can I contact you?

Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call "Within UAE" 800 AMAZING (2629464) - International +971 4 820 0000

22. I have purchased an Annual Pass for MOTIONGATE Dubai park. Can I use it at any of the other parks in the Resort?

Individual one-park Annual Passes are only valid for the designated park and not transferable between Annual Pass holders or Dubai Parks and Resorts theme parks. If you would like to enjoy the flexibility of unlimited admissions to all the theme parks (MOTIONGATE park, Bollywood Park, LEGOLAND DUBAI and LEGOLAND Water Park) then consider purchasing or upgrading to the Dubai Parks & Resorts Multipark Annual Pass or our AMAZING VIP Annual Pass. You’ll get the same great benefits as the park passes, but with the privilege of unlimited access to ALL the Dubai Parks & Resorts theme parks!

23. When will Dubai Parks and Resorts open?

LEGOLAND DUBAI and Riverland will launch on October 31, 2016 while Bollywood Parks, LEGOLAND Waterpark and the Lapita Hotel will 'follow closely after' on November 15 followed by MOTIONGATE Dubai on December 16.