Search FAQ or Contact us
Occasionally your email client may forward certain types of emails to a ‘junk’ or ‘spam’ folder within your email browser. If this isn’t the case, please contact our call center:
Or email us at AmazingService@DubaiParksandResorts.com
Please check your email for a confirmation of your order and E-Ticket(s). If you do not receive these within 24 hours, please contact our call center:
Or email us at AmazingService@DubaiParksandResorts.com
Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call "Within UAE" 800 AMAZING (2629464) - International +971 4 820 0000.
If your mobile device can display the barcode clearly and we can scan this at the main gate, you can go straight to the turnstiles for admission.
Yes, there will be regular and seasonal discounts available to the Annual Pass holder. Please contact our call center:
Or email us at AmazingService@DubaiParksandResorts.com
All tickets and Annual Passes are not transferable, refundable or exchangeable.
Or email us at AmazingService@DubaiParksandResorts.com
Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call Within UAE: 800 AMAZING (2629464) - International: +971 4 820 0000
Yes, please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call Within UAE: 800 AMAZING (2629464) - International: +971 4 820 0000
QFAST is an optional add-on to allow you to skip the regular wait for selected attractions.
If you have purchased the VIP Annual Pass, then QFAST is one of the many benefits included at no additional charge.
General parking is free for all Annual Pass holders.
VIP Annual Pass holders enjoy FREE valet parking, subject to availability, each time they visit the Resort – all the more reason to go VIP!
Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call Within UAE: 800 AMAZING (2629464) - International: +971 4 820 0000.