Language /اللغة

You have minutes to purchase your seat

How can we help you?

Search FAQ or Contact us

1. I’ve ordered my Annual Pass online, where do I go for collection?

Your Annual Pass E-Ticket(s) and Order Confirmation will be emailed to the email address of the person who made the online purchase. To obtain your Annual Pass, please visit any of the guest services located at MOTIONGATE™ Dubai, Bollywood Parks™ Dubai or LEGOLAND® Dubai.

2. What do I need to take with me when my Annual Pass is issued?

Just the E-Ticket and a valid ID.

3. I haven’t received my email confirmation or E-Ticket(s), what do I do?

Occasionally your email client may forward certain types of emails to a ‘junk’ or ‘spam’ folder within your email browser. If this isn’t the case, please contact our call center:

Or email us at AmazingService@DubaiParksandResorts.com

4. My online booking failed during the order process and it looks like I’ve been charged. What should I do?

Please check your email for a confirmation of your order and E-Ticket(s). If you do not receive these within 24 hours, please contact our call center:

Or email us at AmazingService@DubaiParksandResorts.com

5. I’ve mistakenly ordered tickets multiple times, what should I do?

Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call "Within UAE" 800 AMAZING (2629464) - International +971 4 820 0000.

6. Do I have to print my ticket(s) at home or can I show my e-ticket?

If your mobile device can display the barcode clearly and we can scan this at the main gate, you can go straight to the turnstiles for admission.

7. I’ve not been able to print my Ticket(s), what should I do?

If you can open your e-ticket(s) on your mobile or tablet device, we can scan these directly at the main gate. Alternatively, please visit our Guest Services window where our team will be happy to assist you.

8. When does my Annual Pass expire?

Annual Passes need to be claimed within 60 days and will expire 365 days AFTER the first visit. For example, you first use your Annual Pass on 1st January 2016. Your pass will expire on the evening of the 31st December 2016, 365 consecutive days after first use. During the validity period, you can visit the park(s) as often as you like, subject to normal opening times.

9. Can I have multiple active Annual Pass cards?

Yes, although each Annual Pass is assigned to an individual user and only that user can enjoy the admission and discount privileges associated with their Annual Pass.

10. Do Annual Pass holders receive any special discounts?

Yes, there will be regular and seasonal discounts available to the Annual Pass holder. Please contact our call center:

Or email us at AmazingService@DubaiParksandResorts.com

11. Can somebody else use my Annual Pass?

Annual Passes can only be used by the registered Pass holder. Pass sharing is not permitted and any attempt to share Passes may result in the Annual Pass being suspended or terminated. If arriving with friends and family, all members of your group that wish to enter the theme park(s) must have a valid Annual Pass or park entry ticket, both of which can be purchased online or at the main gate.

12. Why do you need to capture a ‘scan’ of my fingerprint?

We use a biometric scan of your finger/thumb to associate you with your Annual Pass. This information is a unique numerical code (NOT a copy of your finger print detail) and is collected on first use. Subsequently, each time you visit the theme park(s) your Annual Pass is validated by scanning the same finger/thumb used to register your Annual Pass. Our team will take you through this process when you register your Annual Pass and each time you enter the park(s).

13. My wife wears a hijab (full face covering), is she required to have her photograph taken?

No, photographs are used to personalize Annual Passes and offer our team a visual reference of the Annual Pass holder. We use biometric technology to ensure only the designated Pass holder can enjoy his/her admission and Annual Pass benefits, so photographic identification isn’t an essential requirement of being an Annual Pass holder and guests can opt out if they require.

14. I purchased my Annual Pass and later decided I don’t want to/won’t be able to use it, can I get a refund?

All tickets and Annual Passes are not transferable, refundable or exchangeable. 

Or email us at AmazingService@DubaiParksandResorts.com

15. I purchased my Annual Pass tickets online and I have lost my print at home E-Ticket(s). What should I do?

Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call Within UAE: 800 AMAZING (2629464) - International: +971 4 820 0000

16. Do Annual Pass holders receive discounts on theme park or water park tickets for other guests?

Yes, please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call Within UAE: 800 AMAZING (2629464) - International: +971 4 820 0000

17. What is QFAST and how can I access it?

QFAST is an optional add-on to allow you to skip the regular wait for selected attractions.

If you have purchased the VIP Annual Pass, then QFAST is one of the many benefits included at no additional charge. 

18. Is car parking included with the Annual Pass

General parking is free for all Annual Pass holders.

VIP Annual Pass holders enjoy FREE valet parking, subject to availability, each time they visit the Resort – all the more reason to go VIP! 

19. Have a question that isn’t listed here, how can I contact you?

Please contact a member of our Guest Services team by emailing AmazingService@DubaiParksandResorts.com or call Within UAE: 800 AMAZING (2629464) - International: +971 4 820 0000.

20. I have purchased an Annual Pass for only 1 theme park. Can I use it at any of the other parks at the destination?

Individual one-park Annual Passes are only valid for the designated park and not transferable between Annual Pass holders or Dubai Parks and Resorts theme parks. If you would like to enjoy the flexibility of unlimited admissions to all the theme parks (MOTIONGATE™ Dubai, Bollywood Parks™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park) then consider purchasing or upgrading to the Dubai Parks and Resorts VIP Annual Pass.