Dubai Parks™ and Resorts
MOTIONGATE™ Dubai
Real Madrid World
LEGOLAND® Dubai
LEGOLAND® Water Park
Neon Galaxy
RIVERLAND™ Dubai
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Step Into the Stories You Love
The Largest Hollywood-Inspired Theme Park in the Middle East
Seven hair raising attractions featuring immersive coaster rides that will take your breath away. Interactive and adrenaline fueled, you’ll get to encounter some of Columbia Pictures’ most iconic characters as you participate in the action. Join the Ghostbusters in a battle to save New York, challenge the Lycans in their Underworld. Oh, and watch out for falling ‘meatballs’!
Lionsgate has it all when it comes to thrilling attractions and the chance to play a role in some amazing movie classics, not to mention delicious culinary experiences for you to enjoy. The World Of The Hunger Games is an energetic quest calling for your courage and honour. Experience Now You See Me: High Roller, the world’s fastest spinning rollercoaster. You can then choose to help or hunt the enigmatic John Wick on a 4D flying coaster.
DreamWorks Animation movies have brought you heaps of loveable characters, and here you get the chance to get up close and personal with them. Divided into four unique and distinctive indoor lands based on the blockbusters of Kung Fu Panda, How to Train Your Dragon, Madagascar and Shrek. Here you can fly alongside Toothless or join the Furious Five on their latest martial arts escapade, amongst other japes. So many unique adventures for you to enjoy.
Welcome to a special place where blue is the colour and fun is the game! Welcome to the feel-good world of The Smurfs, where five immersive attractions await, and there’s a cute mischievous fella around every corner just ready to make you giggle. Exciting family rides, interactive play zones and a delightful theatre show make this the perfect destination for all generations.
Explore themed movie sets at our iconic Studio Central inspired by New York streets. Go behind the scenes and get a sneak peek into the art of film-making and theatrical shows. A different take on the cinema experience!
Experience Cinematic Thrills
From Extreme Rollercoasters to Family-friendly Attractions, We've Got It All!
Now You See Me: High Roller
Now You See Me: High Roller
This exciting spin coaster will take you to dizzy heights as you help the Horsemen on their heist. Going the wrong way might reveal some of this ride’s biggest secrets, and who knows where that might lead?
Dragon Gliders
Dragon Gliders
A suspended rollercoaster where you take flight, accompanied by Hiccup and Toothless, this is one big adventure! See the Forbidden Islands as you glide from the majesty of the Great Hall through craggy caves high above Berk.
Book Your Stay
Themed and Convenient Hotels Just Steps Away From the Fun at Dubai Parks™ And Resorts
Lapita Hotel
Lapita Hotel
This stunning Polynesian themed resort offers luxurious accommodation and spa facilities right in the heart of Dubai Parks™ and Resorts. Located just 20 minutes’ drive from Maktoum International Airport, it’s easily accessed and is the ideal stay for those who want to be close to the action and adventure of the theme parks.
Dine Like A Movie Star
Delicious Dining Options Await
King Julien’s Side Show Café
Very Smurfy Café
Dragon Flame Grill
Mr. Ping’s Noodle Shop
Supporting Rolls Bakery
Empire Cafe
Slimer's Diner
Mark Your Calendars
Keep an Eye Out for our Happenings!
UAE Union Day
UAE Union Day
This UAE Union Day, MOTIONGATE™ Dubai will light up with stunning decorations, UAE flags, and dazzling displays. Get ready to explore thrilling Hollywood-themed attractions, exciting rides, live shows, and delicious food for a day full of fun!
Hollywood Holidays
Hollywood Holidays
Experience thrilling rides, festive street shows, dazzling lights, delicious menus, and a 40ft tree. Plus, wave to your favorite characters in the festive parade!
Latest News And Updates
Stay In The Loop With News, Information And Updates About The Latest Happenings And Events, So You Don’t Miss A Thing!
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We Adore Our Awards!
We Are Delighted To Have Collected A Host Of Special Awards And Accolades For Our Services To Fun And Adventure! You Can Check Out Our Recognition Here.
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Events Like No Other
Stunning And Dynamic Spaces, Indoor And Out, To Host Your Special Celebration Or Corporate Event. Our Aim Is To Make Your Occasion Spectacular And Memorable.
UAE Union Day
UAE Union Day
This UAE Union Day, MOTIONGATE™ Dubai will light up with stunning decorations, UAE flags, and dazzling displays. Get ready to explore thrilling Hollywood-themed attractions, exciting rides, live shows, and delicious food for a day full of fun!
Hollywood Holidays
Hollywood Holidays
Experience thrilling rides, festive street shows, dazzling lights, delicious menus, and a 40ft tree. Plus, wave to your favorite characters in the festive parade!
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For more information about how we handle your data, please read ourPrivacy Policy
Our Happy Visitors Speak!
We Love To Hear From Our Visitors About Their Experiences. See Here For Tales Of Fun, Enjoyment And Adventure That Make Us An Experience To Remember.
Have A Query? We’re Here
Our Frequently Asked Questions Providing You With Information And Advice.
Privacy Policy
Last Updated: 05 July 2022
We are committed to protecting and respecting your privacy. This Privacy Notice (the “Notice”) governs the collection and use of personal data by Dubai Holding Entertainment LLC and its affiliates or any company it controls. It explains how and why we use your personal data and applies to the personal data that you provide us directly, or which we may obtain from other sources. We may use your personal data for any of the purposes described in this Notice, or as otherwise stated at the point of collection. For more information about Dubai Holding Entertainment please see www.dubaiholding.com. References to "our", "us" or "we" within this Notice are to Dubai Holding Entertainment LLC, a company incorporated under the laws of Dubai with commercial license number 571778, and whose registered office address is at P.O. Box 500666, Dubai, United Arab Emirates; tel: +971 4 3622000, privacyoffice@dhentertainment.ae.
Dubai Holding Entertainment LLC is the data controller of your personal data. We decide how and why your personal data is processed, either alone or jointly with others.
If you visit our venue or use our facilities and services, the entity which manages the relevant venue, facility or service will also be a data controller in respect of your personal information. You can access a ‘Data Controller List’ here, which sets out all of the different Dubai Holding Entertainment LLC entities and their contact details. This will enable you to identify the relevant Dubai Holding Entertainment LLC entity that holds, processes, and secures your personal data and is the data controller in relation to your personal data.
If you have any questions about this Notice, the use of your data, or would like to be directed to our Data Protection Officer, please contact privacyoffice@dhentertainment.ae
In this Notice we refer to “processing” your “personal data”.
Processing is taken to mean anything that is done to or with personal data (including simply collecting, storing or deleting that data).
Personal data is any information relating to an identified or identifiable living person. When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data.
We process different categories of personal data to enable us to provide services to you, and as further described below.
Contact Details: Includes but is not limited to address, email address and telephone number.
Identification data: Includes but is not limited to name, title, company and individual physical description.
Personal Information: Includes but is not limited to date of birth, age, gender, nationality, passport, marital status, signature, country of residence, photograph, family, voice recording, religion, languages spoken, place of birth, emergency contact details, insurance details and driving licence number.
Web Data: Includes but is not limited to cookies, user activity logs, IP address, social media profile and website visitor interaction data.
Health Data: Includes but is not limited to health, allergies, dietary requirements, medical information forms and notes and disability records.
Travel / Stay Information: Includes but is not limited to travel history, loyalty scheme information, preferences, stay information, feedback / analysis (e.g. surveys), product purchase information, reservation history, VIP status, visa information and occupancy information.
Financial Data: Includes but is not limited to card details and bank details.
The reason these categories of personal data are processed, along with our legal basis for doing so, are set out in the table below.
Personal Data Directly Obtained from You
Description of Processing | Purpose for Processing | Category of Personal Data | Legal Basis |
---|---|---|---|
We process your personal data when managing and fulfilling bookings, reservations and requests. | Customer service and processing/fulfilling orders and transactions | Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data | Contract, Legitimate Interest and when processing special category personal data - Explicit Consent |
We process your personal data when facilitating the check-in and check-out process. | Customer Service | Contact Details, Identification Data, Personal Information, Health Data, Travel / Stay Information and Financial Data | Contract and when processing special category personal data - Explicit Consent |
We process your personal data during your stay on our premises (e.g. in order to provide Wi-Fi to you). | Customer Service | Contact Details, Identification Data, Personal Information, Web Data and Travel / Stay Information | Consent and Legitimate Interest |
We process your personal data in order to collect, manage and analyse membership information. | Maintaining / Servicing Accounts | Contact Details, Identification Data, Personal Information, Web Data, Travel / Stay Information and Financial Data | Consent, Legitimate Interest and when processing special category personal data - Explicit Consent |
We process your personal data in order to conduct surveys, obtain feedback and manage and progress complaints as necessary. | Customer Service | Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data | Legitimate Interest and when processing special category personal data - Explicit Consent |
We process your personal data for marketing purposes, such as personalising offers for you, as well as for analytics purposes. | Advertising / Marketing Services, Analytics Services | Contact Details, Identification Data, Personal Information, Web Data, Travel / Stay Information and Financial Data | Consent and Legitimate Interest |
We process your personal data for service and quality monitoring purposes. | Customer service | Contact Details, Identification Data, Personal Information and Financial Data | Legitimate Interest |
We process your personal data in relation to incidents and accidents. | Health and Safety | Contact Details, Identification Data, Personal Information, Web Data, Health Data and Travel / Stay Information | Legal obligation, Vital Interest, Legitimate Interest and when processing special category personal data - Heath Exemption |
We process your personal data for invoicing purposes. | Account Management | Contact Details, Identification Data, Personal Information and Financial Data | Contract |
We process your personal data in order to comply with legal requirements and exercise or defend legal claims. | Litigation & Disputes | Contact Details, Identification Data, Personal Information, Health Data and Travel / Stay Information | Legal obligation, Legitimate Interest and when processing special category personal data - Legal Claims Exemption |
We process your personal data for competition and event purposes. | Customer service and processing/fulfilling orders and transactions | Contact Details, Identification Data, Personal Information, Health Data, Travel / Stay Information and Financial Data | Contract, Legitimate Interest and when processing special category personal data - Explicit Consent |
We process your personal data in order to provide medical care where required. This includes COVID-19 processes and procedures | Health and Safety | Contact Details, Identification Data, Personal Information, Health Data and Travel / Stay Information | Consent, Vital Interest and Legal obligation and when processing special category personal data - Heath or Social Care Exemption |
We process your personal data in order to improve the services we provide. | Customer Service | Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data | Legitimate Interest and when processing special category personal data - Explicit Consent |
For management and audit of our business operations including accounting | Audit Purposes and Financial Management | Contact Details, Financial Details, Personal Information, Identification Data, Health Data, Travel / Stay Information | Legitimate Interest and when processing special category personal data - Heath Exemption |
We process your personal data for security purposes and to ensure secure backup and archival of IT Systems. | Security Purposes | Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data | Legitimate Interest and when processing special category personal data – Legal Claims Exemption |
Identifying, investigating and mitigating incidents, such as if a personal data breach occurred | Security Purposes | Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data | Legitimate Interest and when processing special category personal data – Legal Claims Exemption |
CCTV: We have CCTV cameras across our premises, in all entrances to our buildings and in public areas such as our restaurants and lounges. We use CCTV in order to better ensure the safety and security of our guests and our staff. It is in our legitimate interest to process any personal data captured. Your personal data will not be kept longer than necessary to meet the purposes detailed above. CCTV signage is in place where required by local laws or regulations
Personal Data Indirectly Obtained from Others
We also receive some information about you from third parties. These are further detailed below:
Medical Service Providers: As necessary, we obtain your personal data from medical service providers when accidents and incidents occur, as well as in order to provide medical care when required.
Airport Authorised Resellers: As necessary, we obtain your personal data from airport authorised resellers for membership information purposes and to manage and fulfil bookings.
Travel and Leisure Booking Websites: As necessary, we obtain your personal data from travel and leisure booking websites for membership information purposes, to manage and fulfil bookings, to facilitate the check-in and out process, to manage complaints, in relation to competitions and events and in order to provide medical care when required.
Financial Service Providers: As necessary, we obtain your personal data from financial service providers for membership information purposes and to manage and fulfil bookings.
Social Media Platforms: As necessary, we obtain your personal data from social media platforms for analytics purposes, in order to manage and progress complaints, for marketing purposes, in order to improve the services provided and to conduct surveys.
To the extent necessary, we may also receive your personal data from other entities within Dubai Holding Entertainment LLC’s holding company and/or group of companies.
Legitimate Interest
Where we rely upon legitimate interest as a lawful basis, we have balanced your rights and freedoms against our interests, or those of any third parties, and determined your rights are not infringed. Legitimate Interest is where your personal data is processed for either our own interests or the interests of third parties. This can include commercial interests, individual interests or broader societal benefits.
Your personal data will not be kept longer than necessary to meet the purposes detailed above. The criteria that we use to determine how long we will keep your personal data includes the period of time during which we have an ongoing relationship with you, and whether we have a legal obligation to store it (for example, for accounting purposes or for litigation, or regulatory investigations purposes).
Should retention of your personal data no longer be required we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it.
Where necessary to fulfil the purposes described in this Notice, we shall disclose your personal data to certain third-parties, vendors and service providers or affiliated employees, contractors and entities as described below.
To the extent necessary, and where we have a legal basis to do so, we will also share your personal data with other entities within the Dubai Holding Entertainment group of companies, including any subsidiaries and holding companies.
Where we share personal data, we do so with the following parties for the following purposes:
Category of Third-Party | Purpose for Disclosure |
---|---|
Legal and professional advisers | Accident and Incidents, Comply with legal requirements and exercise or defend legal claims, Competition and events and IT security |
Health Providers | Accident and Incidents, Comply with legal requirements and exercise or defend legal claims and Medical care |
Finance Providers | Accident and Incidents, Comply with legal requirements and exercise or defend legal claims and IT security |
Government Bodies | Accident and Incidents, Bookings / reservations / providing services, IT security and Medical care |
Membership Associations | IT security, Marketing and Memberships |
IT, digital, technology and telecoms | Analytics, Bookings / reservations / providing services, Marketing and Memberships |
Transport and Leisure Providers | Bookings / reservations / providing services, Complaints, Competition and events and Improve customer experience |
Marketing and Research Services | Bookings / reservations / providing services and Marketing |
Education and Childcare Providers | Bookings / reservations / providing services and IT security |
Where we have a lawful basis to do so, we will use your personal data to evaluate certain personal aspects about you, such as to analyse or predict aspects concerning your economic situation, personal preferences, interests, reliability, behaviour, location or movements. This is known as “Profiling”. We only conduct profiling where it will not have a legal or other significant effect on you. We undertake profiling to help tailor our marketing to you.
When processing your personal data, we may transfer this to third parties based in other countries, to the extent necessary to fulfil the purposes described in this Notice. Dubai Holding Entertainment forms part of Dubai Holding LLC and its subsidiaries. Your personal data may be transferred within this group of companies, as well as to Dubai Holding Entertainment subsidiaries and holding company. Such transfers shall always be done in compliance with relevant data protection laws.
For transfers of personal data from the UK and European Economic Area (“EEA”) we transfer personal data to entities outside the EEA, under the EU Standard Data Protection Clauses.
To the extent required, we will also transfer your personal data to third parties in connection with a reorganization, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal data in a manner consistent with applicable laws and requirements.
Dubai Holding Entertainment has implemented technology and operational security measures in order to protect personal data from loss, misuse, alteration or destruction. Only authorised persons are provided access to personal data; such individuals have agreed to maintain the confidentiality of this personal data.
You have certain rights relating to your personal data. However, these rights can differ depending upon the country in which you are located. That country’s law will determine which rights apply and in what instances.
Right to withdraw consent
Where you have provided your consent to us, you will always have the right to withdraw this at any time. You can do this by either following the information provided at the time you provided your consent, or by contacting us using the following email address privacyoffice@dhentertainment.ae.
Right to request correction of your personal data
You will always have the right to request that we correct any personal data that we process about you that is inaccurate or incomplete. You can do this by contacting us at privacyoffice@dhentertainment.ae.
European Data Protection Rights
Where the General Data Protection Regulation applies, you are also provided with additional rights. This allows you, subject to certain conditions, to:
- upon request, be provided access to, or copies of, your personal data that we process;
- upon request, restrict the processing of your personal data;
- upon request, delete your personal data which we process;
- object to our processing of your personal data; or
- upon request, obtain a copy of your personal data which we process in a commonly used and machine-readable format.
It is important to understand that these rights are not absolute (e.g. their application may depend upon the legal basis we rely upon to process your personal data) and that we may require further information from you (e.g. to confirm your identity) in order to action your request.
If the General Data Protection Regulation applies, you also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EU.
Where we use cookies, you can also control the data stored by cookies and withdraw consent to cookies by using the browser-based cookie controls described in our Cookie Policy.
If you want to exercise any of the rights set out above or have any questions or concerns about how we treat your personal data, please contact us at privacyoffice@dhentertainment.ae or by writing to us at: Dubai Holding Entertainment LLC: P.O. Box 500666, Dubai, United Arab Emirates . Please include your reply address when you write to us.
We keep this Notice under regular review. We reserve the right, at our discretion, to change, modify, add or remove sections of this Notice at any time. You are also encouraged to review this Notice from time to time for updates. We will notify you of any changes (including when they will take effect) if we are required to do so by data protection laws.