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terms and conditions

Tickets terms and conditions

Scope

  1. These Terms and Conditions apply to the online sale of Tickets to one or more of Dubai Parks and Resorts (“DPR”) theme parks.
  2. For upgrades and re-entry Guests are requested to present their physical Ticket
  3. A fee applies to the car park (flat rate per day) View Parking Rates

Offers/Contract Conclusion

  1. Our offers are subject to change without notice and should be interpreted only as invitations to treat. In order to make a binding offer, purchasers must follow the online purchase instructions, input the required information correctly and accept these.
  2. Contracts may be regarded as concluded only after DPR sends a purchase confirmation email, which will be sent by DPR after receipt of the order and payment of the purchase price via the payment service provided. DPR may withdraw from a contract if the respective price is not paid without delay after a purchaser has been requested to do so.
  3. If payments are subsequently cancelled by the purchaser, or if objections are raised against the debiting of a credit card, or if discrepancies are found during the ordering process, DPR may cancel the Tickets and refuse entry to the relevant park(s).

Tickets Terms & Conditions

  1. The purchaser must independently ensure that he/she prints the E-Ticket in a readable manner and presents it on entry on their first visit to the relevant park(s).
  2. The Ticket entitles the holder to admission to the selected theme park(s) for the duration of the validity period of the Ticket and subject to the available usage entitlements associated with the Ticket.
  3. Unless otherwise stated, Multi-park Tickets expire 7 days after their first use, subject to the admissions entitlements associated with the Ticket.
  4. Tickets are not transferable, refundable or exchangeable and cannot be offered for resale.
  5. A Ticket purchaser may purchase Tickets only for his/her own personal use and/or that of his/her Guest(s).
  6. Unless otherwise stated, Open Dated Tickets expire 180 days after date of purchase.
  7. Unless otherwise stated, Dated Tickets must be used on/or by the date indicated on the Ticket. 
  8. Unless otherwise stated, Multi-park/Multi-day Tickets are valid for 7 days from first use and first use must occur prior to Ticket expiration date.  Each day of use constitutes one full day of use. 
  9. Unless otherwise stated, Tickets do not include parking fees or a designated parking space. Parking is subject to availability. 
  10. Each theme park, in its absolute discretion, reserves the right to vary the opening and closing dates and times of the attractions and to close, remove or cancel all or any part of the rides, events or facilities within the attractions for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Ticket will not be refunded nor will any compensation be payable if any of the advertised attractions are removed or closed during the year.
  11. The authorised holder of the Ticket must present the Ticket upon entering the park(s).
  12. Refunds are not available in any circumstances. 
  13. In the case of a lost Ticket, DPR may allow the visitor to enter the park(s) if the identity of the visitor can be confirmed to DPR’s satisfaction and the Ticket is not used yet.

Annual Pass Terms & Conditions

  1. The Annual Pass is valid for 1 year from the first usage date.
  2. Annual Pass need to be redeemed at the park guest services within 60 days after the date of purchase to collect the Annual Pass.
  3. These Terms and Conditions apply to the sale of MOTIONGATE™ Dubai Annual Passes, LEGOLAND® Dubai Annual Passes, 2-Park Annual Passes and Dubai Parks and Resorts All-Parks Annual Passes at Dubai Parks and Resorts (“DPR”) theme park(s).
  4. The Annual Pass entitles the holder to admission to the selected theme park(s) for the duration of the validity period of the Annual Pass and subject to the available usage entitlements associated with the Annual Pass.
  5. Annual Passes are not transferable, refundable or exchangeable and cannot be offered for resale under any circumstances.
  6. An Annual Pass purchaser may purchase passes only for his/her own personal use and/or that of his/her guest(s).
  7. Collection of your personal information will be conducted in accordance with the Privacy Policy
  8. DPR and the Park(s) reserve the right to vary these Terms and Conditions by giving you written notice of such variation.
  9. The full version of these Terms and Conditions can be found here